A flat fee support agreement for all your technology needs!
Unlimited & Instant! Partnering with our clients on flat fee support agreements have been the building blocks of our company. We understand that business continuity and efficiency is our primary value to our clients. We have been of the first companies to provide this service in South Florida.No hourly charges, delays or voice mail. Our helpdesk is made up of a large team of qualified engineers based here in the US.
If we cannot resolve your issues remotely we will send a tech to your office with guaranteed response times. We value your business and understand that when technology breaks down it must be dealt with immediately. Below is a list of what is included in our IT support agreement
- Unlimited and Instant support of all and every IT related function of your business
- Offsite Backup, server imaging and Virtualization services. We backup your data, restore within 24 hours or virtualize your servers to an offsite location.
- Professional Website and Email Hosting. Database support and enterprise level e-mail support for your domains.
- *24/7 support available for premiere services.
- Spam and virus filtering of e-mail by our servers is included in our monthly fee.
- Smart phone, laptop, netbook and remote user support.
- Complete Care – Enterprise level Anti-Virus/Anti-spyware software included in monthly fee for all computers in the organization.
- Quarterly technology meetings with one of our senior account IT specialist. We will find inefficiencies in your data flow and save you money on IT expenditures. Leverage IT for your business!
- Web based content management systems as well as Client Relations management, hosted on our servers for availability, reliability and support.
- VOIP administration Setup and support.
- Partnership opportunities – We are partners of Microsoft, Dell and Google as well as many other leading IT vendors. Take advantage of our partnerships to either save money or improve your business.
- Ticketing and reporting – Find out where your bottlenecks are, we track and ticket each issue.*24/7 Support available at extra charge per month, if needed.
Complete Care package available for new customers only.